Electricity Industry Retail Marketing Conduct Rules

The Electricity Industry Code and Gas Industry Code, which took effect from 1 July 2007, protect domestic and small business electricity consumers from inappropriate marketing practices by electricity and natural gas retailers with the commencement of Full Retail Competition in Queensland's electricity and gas markets on 1 July 2007.

The Electricity and Gas Industry Codes include a retial marketing code of conduct which governs a wide range of marketing practices, including when marketers can telephone or visit potential customers, how they must identify themselves, the information they can deliver and a cooling-off period for any electricity retail contract.

The Marketing Code of Conduct is found in Chapter 7 of the Electricity Industry Code and Chapter 5 of the Gas Industry Code.

• Download Chapter 7 of the Electricity Industry Code (PDF - 50KB)
• Download Chapter 5 of the Gas Industry Code (PDF - 48KB)
• Download Customer Guide - Retail Marketing Code of Conduct (PDF - 34KB)

The Electricity and Gas Industry Codes replace the Electricity Industry Retail Marketing Conduct Rules, which were introduced on 19 January 2007 to govern the marketing conduct of electricity retailers in the leap up to FRC.

• Download the Electricity Industry Retail Marketing Conduct Rules (PDF - 66KB).