Energy Ombudsman Act 2006

The Queensland Government established the Energy Ombudsman Queensland (EOQ) from 1 July 2007, to protect the rights of over 1.9 million energy consumers in Queensland. It replaces the Energy Consumer Protection Office as the primary dispute resolution service for Queensland's small energy consumers.

• The Act
  
  
• Consultation and draft papers
  
  
• Submissions
  
  
• Workshop and release notices
  
  

The Act

The Energy Ombudsman Act 2006 (the Act) received assent in November 2006. This legislation was integral to the introduction of full retail competition on 1 July 2007. The main purpose of the Act is to give small energy consumers a timely, effective, independent and just way of referring disputes about matters involving energy entities, and having the disputes investigated and resolved.

• Download Act (PDF - 670KB)
• Explanatory Notes (PDF - 110KB)
• Second Reading Speech (PDF - 12KB)

Consultation and draft papers

• Letter to stakeholders February 2007 (PDF - 11KB)
• Draft Energy Ombudsman Bill 2006 (PDF - 360KB)

Submissions

• Submissions received in response to the Draft Energy Ombudsman Bill 2006

Workshop and release notices

• revised release notice (PDF - 21KB)